Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
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In the exact condition that you received it.
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Unused, unworn, and in resellable condition with all original tags attached.
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In its original packaging.
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Accompanied by a receipt or proof of purchase.
How to Initiate a Return
All returns require prior authorization via a Return Merchandise Authorization (RMA). Items sent back to us without first requesting an RMA will not be accepted.
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Email us at hqcarparts.usa@gmail.com to request your return.
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Once your return is accepted, we will provide you with an RMA and instructions on how and where to send your package.
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Please send approved returns to: [INSERT RETURN ADDRESS]
Return Shipping & Restocking Fees
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Shipping Costs: Customers are responsible for all return shipping costs. However, if the return is due to a defective item, damaged item, or our error (wrong item sent), we will provide you with a prepaid return shipping label.
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Restocking Fee: A restocking fee of up to 10% may apply, depending on the condition of the returned product upon our inspection.
Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. We do not accept returns on:
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Sale items or gift cards.
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Custom products (such as special orders or personalized items).
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Hazardous materials, flammable liquids, or gases.
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Perishable goods (such as food, flowers, or plants).
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Personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must still meet the eligibility requirements listed above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
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If approved, you’ll be automatically refunded on your original payment method within 5–10 business days.
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Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hqcarparts.usa@gmail.com.